I called the 611 number to PAY A BILL !! GIVING THEM MY MONEY and to make a long story short I was on the hold line for 1 hour and 6 minutes before a customer service rep answered and took my $$ and turned my phone back on. Yesterday I made a call to “611” to pay some $$ towards my prepaid account so I could use my phone as I had forgotten to pay it the day prior. So beware of using that feature in the app.Can someone please tell me how / why a multi million dollar company ( ) can’t fix there wait time ? This has happen to me several times in the past 6 months and I’m so utterly disappointed with so much so that I will be moving to a different carrier. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. Contacted their customer support about and you can guess how that went. I would have just bought the friggin phone. There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads. If you want to see those, you have to view the PDF of your "paper" bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. Come on AT&T whats it gonna take? DO BETTER!!!:(Ĭan't download PDF copies of bills and beware of "upgrades" I work from my home so my internet connection is my lifeline for my business, without it o don’t have a home based business. Can’t get ahold of AT&T to fix it and the app is useless. Now I keep getting over days notifications and we NEVER go over, now it’s only working have the time. This was roughly two years ago and they are still sending me a bill for the months it wasn’t working. I had no service for almost three months. No it wasn’t working still nothing but static. They finally arrive got it working he said and left. At this point it had been almost two months of nothing but static on my business phone. I called back and rescheduled for another tech to come out. I called in and come the appointed day the repair guy should have been here they were a no show. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I have not had a good experience as of yet. I’m being generous rating myAT&T app and AT&T customer service 3stars.īeen a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. I could make a car payment with what my bill is. It is a Shame and Disgrace as much as u pay for the phones and service each month. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. No text log since aug 5 then it came bad today now can’t even open up app. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. I have been on the phone with At&t since Thursday.
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